Write us any time with questions or comments. We love feedback and answer every email!
Billing or Payment Problems?
Log In Help
In the email you first received for your membership, you will find your log in information (username and password). Enter your email (username) and password into the log in box on this page:
Member Log In
Passwords. If you copy and paste your password, be sure to carefully select and copy the whole password, but without any extra spaces before or after. If copying doesn't work, try typing in your password instead.
You can change your password at any time after logging in. Just go to your Account page (click on the top menu at the upper right of your screen) and click on change password. A simpler password is often easier to re-enter.
Be sure to bookmark your login page so you can find it easily next time.
You should now be logged in. If that didn't work, try the following troubleshooting steps.
First step is to always reboot your device. This eliminates many problems.
Make sure cookies are enabled in your web browser. Read this article for more information on cookies.
Clear your web browser history/cache. Read this article for more information on browser cache.
Close your web browser, reopen it, then try to log in again.
Try using a different web browser (Firefox, Chrome, Safari, etc.). You can also try using a different device. We have occasionally found device-specific conflicts that we cannot fix (for example there are over 24,000 Android devices - it is literally impossible to test on them all!).
If you are still unable to log in or need to contact us
Please click here to contact us, and send us a message with the following info (the more detail, the better):
- What error do you receive, if any? if no error, what happens when you try to log in?
- What web browser are you using? (Firefox, Safari, Chrome, IE, etc.)
- What type of computer or device are you using? (Mac, PC, mobile, etc.)
- If you are on a mobile device which type (iOS phone, Android, iPad, etc.) and what model (iPhone 8S etc)
- Include the email address that you used to sign up, and any other relevant details.
- If you receive an error message, it is ideal to send us a screenshot.
Note to iPhone Users
iPhone screen "sleeps" during guided meditations. To avoid this, go into Settings/Display & Brightness/AutoLock and set this to "never". You can reset this after your guided meditation session. This will avoid having to continually wake up the phone or have it sleep in the middle of a meditation. This is a built-in feature of iOS we cannot change this.
Inability to mark topic complete. Occasionally we have users who have difficulty marking a lesson complete on an iOS device. We are troubleshooting that issue but have difficulty in replicating it as it works 95% of the time. It may be helpful to reboot your phone prior to taking the course so other applications do not conflict. Or please retry by running the content again. If it happens a second time and you're stuck, please write us with the course, topic and issue and the type of your device and we'll fix this for you.
We're here to help! Write us any time.